Responsible Service Provider

Doing more to provide essential services reliably and affordably

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SSE is responsible for supplying energy to around 800,000 customers across the island of Ireland. We are committed to keeping the cost of this energy as affordable as possible, both now and over the long term – that is the only way this business will be sustainable. As part of this we recognise that we have a responsibility to help our customers understand how they use energy and the steps they can take to reduce their consumption.

Award Winning Customer Service

SSE Airtricity is commitmed to working with energy customers to help them manage payments for their energy bills, while providing excellent customer service. 

Over the last 12 months, SSE Airtricity has scooped a number of awards for its industry-leading service. These include the Customer Contact Centre of the Year (Medium) Award at the CCMA Awards, and Best Customer Service and Best Online Customer Support Team at the inaugural Awards.

Engaging with Customers

SSE Airtricity recently joined former Energy Minister Pat Rabbitte TD and other energy utilities to launch a new voluntary code that aims to keep domestic customers connected to their energy supply.

Hear what SSE Airtricity Managing Director, Stephen Wheeler had to say about the Energy Engage Code in this short video. 

Energy Efficiency

SSE Ireland is fully committed to helping its Home and Business Energy customers in Ireland and Northern Ireland become more efficient in their use of energy.

Helping consumers reduce their energy consumption tackles two important challenges. In a world of rising energy costs it helps keep the actual bill a customer has to pay lower and affordable. It also reduces the overall demand for energy and so reduces the negative impact on the environment from producing energy in the first place.

Some of the customers we work with include the Health & Social Care Trusts (HSC) and other related HSC organisations in Northern Ireland, and Aviva Stadium in Dublin.